Certifications and Standards

HERMES offers high added value and high specification services to its Customers and Partners, as it fully complies with the leading security standards.

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Top Specifications

Achieving and maintaining regulatory requirements is the cornerstone in security policies. Our Company always follows the norms, harmonises with standards’ organisations and complies with international and European standards as well as with the Greek legislation.

Practical compliance with the demanding modern era of Information Security, has led to our certification to the ISO/IEC 27001 and ISO 9001 standards, whereas the high level operational specifications are verified through our international recognition by TMA (The Monitoring Association).

ISO 27001

HERMES is the first and only Alarm Receiving Centre in Greece certified by TUV Hellas to the ISO/IEC 27001 Standard, the only international standard with audit possibility, which defines the requirements for an Information Security Management System.

This is a key competitive advantage in terms of ensuring full compliance with the requirements of an Alarm Receiving Centre, and it highlights the particular attention our Company pays into information security.

CONFIDENTIALITY POLICIES

The services of HERMES are covered by a rigid confidentiality policy. Respecting the trust our Customers and Partners honour us with, we guarantee the confidentiality of all data, information, and activity we collect in the context of our operation.

TOTAL CONFIDENTIALITY

HERMES commercial policy integrates rigid confidentiality principles:

  • We only collect the necessary information for the security of our customers, which will allow us to undertake our business activity
  • We use the information provided so as to provide security services, for communication and notification purposes.
  • We do not share our Customers’ information to third parties, external to our business activities
  • We maintain rigid security systems, designed to prevent non-authorised access to Customers’ data
  • We select and train our staff using high level criteria, on discreteness and confidentiality.